While you're here, you can enjoy all the comforts of home and more, including free WiFi and a washer/dryer, as well as an ironing board and blackout drapes. Other amenities include an electric kettle.
A late check-out fee will be charged check-out before 11:00 am late check-out subject to availability
Child Policy
Children younger than 18 are not allowed at this adults-only property. all guests 18 and older are welcome.
Payment Policy
Late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip host has not indicated whether there is a smoke detector on the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Reviews
CHUNGCHI
Oct 6, 2025 10:17:25 AM
Review Score:
8
Summary: When we arrived, we were given a studio room instead of the one-bedroom apartment I had booked. The receptionist told us to contact the booking platform. I reached out to the online customer service, and Mary Ann M. was assigned to assist me. However, she couldn’t reach the local property. It took forever to sort out the problem.
I asked for a phone number to call because the online chat was too inefficient. She gave me a U.S. number, so I made an international call — but it turned out to be some sort of health care company trying to sell me medical services. It was a joke, and the receptionist couldn’t do anything about it.
This whole process took about an hour. I even called that U.S. number twice, but the lady on the other end just kept talking nonstop like a robot, still trying to sell me health services.
Then the receptionist gave me an U.K. number and asked me to pass it to Mary Ann so she could call, but Mary Ann said the line was busy. By that point, an hour had already passed, and I felt completely fooled.
Finally, I called the U.K. number myself. I had to argue again with another representative who insisted that the booking was correct, claiming it was a one-bedroom apartment — but it was clearly a studio. The phone call went nowhere.
Finally, Ken from the reception spoke directly with the lady on the phone. He had one spare one-bedroom apartment but just needed confirmation from Hotels.com. Fortunately, he finally sorted it out for me.
See All Reviews
Reviews
CHUNGCHI
Oct 6, 2025 10:17:25 AM
Review Score:
8
Summary: When we arrived, we were given a studio room instead of the one-bedroom apartment I had booked. The receptionist told us to contact the booking platform. I reached out to the online customer service, and Mary Ann M. was assigned to assist me. However, she couldn’t reach the local property. It took forever to sort out the problem.
I asked for a phone number to call because the online chat was too inefficient. She gave me a U.S. number, so I made an international call — but it turned out to be some sort of health care company trying to sell me medical services. It was a joke, and the receptionist couldn’t do anything about it.
This whole process took about an hour. I even called that U.S. number twice, but the lady on the other end just kept talking nonstop like a robot, still trying to sell me health services.
Then the receptionist gave me an U.K. number and asked me to pass it to Mary Ann so she could call, but Mary Ann said the line was busy. By that point, an hour had already passed, and I felt completely fooled.
Finally, I called the U.K. number myself. I had to argue again with another representative who insisted that the booking was correct, claiming it was a one-bedroom apartment — but it was clearly a studio. The phone call went nowhere.
Finally, Ken from the reception spoke directly with the lady on the phone. He had one spare one-bedroom apartment but just needed confirmation from Hotels.com. Fortunately, he finally sorted it out for me.
Chung Ching
Sep 14, 2025 06:55:43 PM
Review Score:
8
Summary: The room is nice with good view.
But the travelling time is during sunmer and no air con in the room, please consider
Lukas
Aug 22, 2025 02:47:36 PM
Review Score:
8
Summary: Overall satisfied with the stay. Bed was quite squeaky every time I turned on it, but not terrible.
I rated communication 2 stars because while I was there the communication was good, but before I arrived I sent 2 emails and called 2 times and did not get the answer.
shawn
Aug 18, 2025 10:34:13 PM
Review Score:
8
Summary: Next door to Wembley Stadium. Walkable distance to grocery, restaurants and underground train.
Zachary
Aug 8, 2025 11:03:12 PM
Review Score:
10
Summary: We were pleasantly surprised by the comfort and quality of the apartment. There was plenty of space and the two bathrooms were a major convenience. We would have appreciated if all the beds had sheets on them- we had to get the sheets from the closet and make the beds ourselves. But other than that, we were very pleased and would recommend the stay, especially to anyone attending an event at Wembley. It is literally a stone's throw away from the stadium.
